Privacy and cookies

Last updated 25th April 2018.

This thrilling privacy policy sets out how Bigfork Limited uses the information that we gather from this website.

We care about your privacy because we’ve seen what happens when information falls into the wrong hands. With this in mind, we do our best to look after any information you provide and promise to only use it for its intended purpose and in accordance with this privacy policy. Should anything change on our website we may have to update this page, please visit it every day just in case.

How do we acquire your data?

If you complete an enquiry form on this website, we will store the contents of that submission which will include the following required fields:

  • Your name
  • Who you work for
  • Email address
  • Telephone number
  • Any additional information you choose to provide

Alternatively, if you contact us via an email link, we will store the information that is available from your email, which typically includes:

  • Your name
  • Email address
  • Contents of the email

Lastly, if you sign up for email updates we will store:

  • Email address

What do we do with your data?

If your data is related to an enquiry, then we may log it in Capsule which is our CRM of choice, along with FreeAgent which we use for accounting purposes. This data will be used solely to manage your enquiry, generate estimates and so on. Should you have the pleasure of becoming a Bigfork customer, we may also use your information to:

  • Provide information relating to our products or services
  • Inform you of any changes to our website, services or products

When you sign up for email updates, this is processed by our ESP (Campaign Monitor) and uses double opt-in to make sure you really want to sign up. You can unsubscribe at any point by clicking the unsubscribe link in our email newsletters, or by emailing data@bigfork.co.uk with your request.

Does my data end up anywhere else?

Yes. We use third parties for the purposes of providing our products and services. We maintain a full list of providers, all of which are GDPR (or equivalent) compliant. The current list is available on request from data@bigfork.co.uk, we reserve the right to only provide this list to potential, current or previous customers of Bigfork.

Are cookies telling you all about me?

No. We use Google Analytics and Hotjar on our website to gather anonymous data about website usage. This doesn’t tell us who you are or what your favourite colour is. It merely informs us, as an overview, which pages people like to look at and what particular bits of the website tend to gain the most interest. We then compare this data to our website plan and issue high-fives around the office when it matches up.

We also use LinkedIn Insights, this does track your IP address which falls into the category of personal data. You can find out more about this from LinkedIn (tl;dr you can opt out from your LinkedIn Ads preferences and/or delete and block the cookie).

Can I find out what you know about me?

You have the right to access any information we hold on you, email data@bigfork.co.uk and we'll trawl the archives.

I don’t want to hear from you anymore

If it’s email newsletters clogging up your inbox then you can find an unsubscribe link at the bottom of the message. Note that we have to retain a record of your email address so that we know not to email you.

For anything else, including “forgetting” you, please email data@bigfork.co.uk with your request.

Related links

While on your website, I clicked on a link to another website, filled in an enquiry form, and they emailed me without my consent!

Unfortunately, our privacy policy and compliance only extends to Bigfork Limited and this website. Links to external websites are provided for your convenience, how these other websites behave is beyond our control and you’ll need to take this up whoever is disrespecting your data.

I wish to exercise my right to complain

If it is Bigfork that have disrespected your data, then we apologise. Please email us at data@bigfork.co.uk with details and we’ll make things right.  If you are not satisfied with our response or believe we’re breaking the law like Judas Priest, you can contact the Information Commissioner’s Office.

Questions?

If you have any questions regarding our Privacy Policy please email us on data@bigfork.co.uk or send a carrier pigeon to Bigfork Limited, Henderson Business Centre, 51 Ivy Road, Norwich NR5 8BF.

Thanks for reading this far and justifying the existence of this page. If privacy is of interest then you may want to research your social media accounts, free email services, supermarket loyalty cards, online comparison services etc., and brace yourself for what you'll discover.